🌙 Shipping Policy

Every Lumiacity piece is made and packed with care. We aim to ensure your order arrives safely and beautifully — no matter where you are in the world.

Processing Time

All orders are hand-packed and processed within 2–4 business days after payment confirmation.
Our studio carefully inspects each item before dispatch to ensure perfect condition.

During peak seasons or new collection launches, preparation time may extend slightly.

Shipping Options & Delivery Estimates

We ship internationally from our studio to over 60 countries.

Estimated delivery times do not include customs processing or local delays.

Shipping Fees

• Free worldwide shipping for orders over $60 USD.
• A flat rate of $7.90 USD applies for orders below $60.

Tracking & Notifications

Once your package has been shipped, you will receive an email with your tracking number and a direct link to track your order in real time.

Please allow 1–3 business days after dispatch for tracking updates to appear.

Customs & Import Taxes

International shipments may be subject to import taxes, customs duties, or fees determined by your local government.
These charges are not included in your order total and are the responsibility of the recipient.

Lost, Delayed, or Returned Parcels

Lumiacity is not responsible for delays caused by customs, postal services, or incorrect shipping information.
If your package is lost or delayed, please reach out to our support team — we’ll assist you in tracking or resolving the issue.

Contact Us

If you have questions regarding your order or shipping details, our customer care team is here to help.

📧 Email: support@slateblue-reindeer-203553.hostingersite.com

🌐 Website: https://slateblue-reindeer-203553.hostingersite.com