FREQUENTLY ASKED QUESTIONS
Yes — all our silver jewelry is made from authentic 925 sterling silver, stamped and tested for purity. Some pieces may include gold or rose gold plating for added color or durability. We never use base metals or low-quality alloys. Each item’s material details are clearly listed in its description for full transparency.
We provide a detailed Ring Size Guide on our website to help you measure accurately at home. You can use a printable size chart or measure an existing ring’s diameter. If you’re still unsure, feel free to contact our support team — we’ll help you find the perfect fit before you order.
To return an item, please visit our Returns &
If your order hasn’t been shipped yet, we can modify or cancel it upon request. Please contact our support team as soon as possible with your order number. Once an order is shipped, changes are no longer possible — in that case, you may return the item after delivery according to our Return Policy.
page for the full policy and instructions. Generally, we accept returns on unused, unworn items in their original packaging within 14 days of delivery (please keep tags and original packaging). Start the return by opening a return request in your Account → Orders or by contacting support with your order number — we’ll send a pre-paid label or return instructions where applicable. Note: custom, engraved, or final-sale items may not be eligible for return.
Delivery time depends on your location and the selected shipping method. Typically:
Domestic orders: 3–7 business days
International orders: 7–21 business days
You’ll receive a tracking link once your order ships. For detailed timelines or express options, visit our Shipping Information page.
We ship to most countries worldwide. Shipping options and rates appear at checkout after you enter your shipping address. For information about delivery times, customs, duties, and restricted destinations, please visit our Shipping Information page or contact support with your destination country and postal code — we’ll advise the available shipping methods and expected delivery windows.